Sky has been rapped over a promotion that offered Marks Spencer vouchers to new subscribers after more than 40 customers complained that they did not arrive as promised.
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"We concluded therefore that the offer had not been administered satisfactorily and had caused unnecessary disappointment to those consumers.".Sky functionality requires two satellite feeds.20 Sky Fibre for 18 months: Sky Fibre areas only.Advertisement - Continue Reading Below, in response, Sky argued that a "huge number" of customers had received their vouchers without incident, while the complainants were in a "considerable minority".One reward per household.The full text of our customer contracts can be found here.Unused card values will expire 12 months after the cards are printed.This page has been archived for future reference.Available to new and existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky TV, Sky Fibre Max, Sky Talk and Sky Line Rental.Compatible line required otherwise 20 connection charge may apply.Links on this page to other sites may not work and contact information may be inaccurate.This page has been archived, black friday online deals kohls the content on this page may be out-of-date or have been superseded by newer information.
30 Sky Fibre Unlimited for 18 months: Sky Fibre areas only.
Other vouchers were not delivered due to "human error" at the call centre level or being lost in the post.
Available to new and existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky TV, Sky Fibre, Sky Talk and Sky Line Rental.
Sky said that changes made over the last couple of months to its internal procedures had meant vouchers were now being sent to customers "well within" the new 45-day limit.35 Sky Fibre Max for 18 months: Sky Fibre areas only.Your browser isn't supported, it looks like you're using an old web browser.Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge.After an investigation, the company found that heavy demand over the Christmas period had meant that certain customers did not receive their vouchers within the initial 30-day deadline.50 Prepaid MasterCard: Offer available to new customers joining Sky Broadband Unlimited, Sky Fibre, Sky Fibre Unlimited or Sky Fibre Max without.UK, Channel Islands and Isle of Man residential customers only.Prices may vary if you live in a flat.The ASA said that the promotion must not continue in its current form "unless Sky is able to demonstrate that the offer will be fulfilled within the terms specified".After 12 months, standard price applies for Sky Broadband Unlimited.